Chrissy Ljb

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Verified Reviewer

An unauthorized charge

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Hello! I'm a new user and just created my account on Letgo and posted item for sell and accidentally clicked on bump (just wanted to see what is that and get more informationon that) and was charged right away $11.99! I'm very upset and frustrated about this charge. I have been trying to resolve this issue since August 23 and still not able to get any help!!! Please refund my $11.99!
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Loss:
$1199

Preferred solution: Full refund

2 comments
Landin Nbx

Letgo is fraud company

Guest

go to the bbb (Better Business Bureau ) because the company letgo has nothing to do with this site https://www.bbb.org/us/ny/new-york/profile/internet-service/letgo-0121-16****

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Laquanda F
map-marker New York, New York

Can’t activate account

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Letgo - Can’t activate account
Keep discarding my item, talking about community code
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Preferred solution: Let me use my account

Mishelle H Yjd

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Verified Reviewer

Scammed by user

So I paid this lady $425 for a ps5 and she was a truyou member so I thought I could trust her and I go to message her this morning and it said user account disabled..... did she just scam me or did something else happen ?
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Loss:
$425
Pros:
  • Prices are reasonable
Cons:
  • People needs screening

Preferred solution: Full refund

User's recommendation: Don’t always trust truyou members.

gamelba d

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Verified Reviewer

Scammer

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Letgo - Scammer
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Mr.Shaun White was selling a Murry mower and the price was 280.00 in which a delivery fee must be cashed appealing of 35.00 to bring the merchandise. After sending the delivery...he then requested an additional 20.00 dollars.when declined to send more money.No delivery was made and seller blocked buyer from communications to discuss a refund. I also requested a refund through cash app to no avail.
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Loss:
$35
Pros:
  • Sales
Cons:
  • Scaming

Preferred solution: Full refund

User's recommendation: Never send a delivery fee

Barry P Stl

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Verified Reviewer

Cannot connect

I can not access my messages, products for sale listings or profile
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Pros:
  • Lots of nice things
Cons:
  • Need help to get chat to work as no one can contact me

Preferred solution: To have access to my Offer up account, messages and products for sale

Rick h Cnh

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Verified Reviewer

Disappearance of my ads

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blabla bla bla bla bla
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Preferred solution: Apology

User's recommendation: not trust Letgo / OfferUp

Diana B Vql

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Verified Reviewer

Refund

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Letgo - Refund
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Purchased Oval Medicine Cabinet. Box showed picture oval cabinet, box description said circular. Did not read box carefully or open it until I got home and realized it was round. Contacted seller, no refund, rude, blocked me.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Do not purchase anything from Mia in Jackson, NJ

DonnaMarie N

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Verified Reviewer

Scammer Sending buyers to my home!

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Letgo - Scammer Sending buyers to my home!
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Theres a young lady on letgo that was using my address and telling people to send her money and then send them over here to pick up the item and I have no idea who she is I have pictures and I have the conversations that shes had with certain buyers. Its very unsettling and unnerving time at the at this particular time in the world and having strangers come up to my home is something I dont appreciate on the weekends. I have tried to contact letgo to no avail. If something is not done soon then there will be a massive lawsuit filed against LetGo! This person is a scammer and I am definitely not selling a Nintendo switch because I dont even know how to play it I have no idea what theyre even talking about when they come to the door and today there have been five or six visits of strangers very unnerving.
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Preferred solution: Let the company propose a solution

User's recommendation: This person is a scammer and I am definitely not selling a Nintendo switch because I don’t even know how to play it I have no idea what they’re even talking about when they come to the door and today there have been five or six visits of strangers very unnerving.

Nicole H Jzl

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Verified Reviewer

Help with scammer

Letgo - Help with scammer
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I am writing this email due to the fact that while using your app I got scammed I wanted to know the IP address, name, email, number of the other users I just need some type of information so that I can write a report I already reported them on letgo The username was liyah The location of user is Eufaula Alabama 36027
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Loss:
$73
Pros:
  • Lots of products
Cons:
  • Scams and false flags
  • Lost my money and he blocked me from asking my refund back

Preferred solution: Deliver product or service ordered

User's recommendation: Don't be stupid like me

Diana B Vql

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Verified Reviewer
| map-marker Toms River, New Jersey

No returns?

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I thought I purchased an Oval Medicine cabinet. Picture on box said oval, description said circular mirror. My mistake for not reading box closely. Seller will not refund, extremely rude, blocked me.
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User's recommendation: Do not purchase from Mia in Jackson, NJ

Simon E Maz

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Verified Reviewer

I am being told an error occurred in loading new listings

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I can not get my phone to show me new and updated listings.
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Preferred solution: I want the website to show me new and updated listings

Marshall Mps

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Verified Reviewer
| map-marker East Meadow, New York

I was scammed

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My father met up with a guy from letgo about a 2011 Toyota Camry hybrid car. Everything was alright and my dad paid him cash for it. After driving it less than 3 blocks away, the car turned off. The car does not want to start and my dad tried contacting the seller and the seller only responded to give the car a boost and then no longer responded to my dad. This is completely unacceptable because the seller knew the car didnt run well and then proceeded to sell it like that. I tried calling letgo but its just telling me to email them.
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1 comment
Guest

Not sure how this is Letgos fault. He bought the car after test driving it. Letgo didnt sell the car.

Jack V Bxo

Ad problem

Cant contact let go for problem
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Preferred solution: Service

Theresa C Eym
map-marker Waukesha, Wisconsin

Payment arrangements

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Letgo - Payment arrangements
i sold my red iPhone SE 2020 for $550 on june 20, 2020 and i still haven't received the payment for the phone. The person who bought it claims they're account is locked and can not pay me the money for the phone they had me mail to them for the money.
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Loss:
$550

Preferred solution: i want my $550 for my iphone se 2020 i sold !!

User's recommendation: don't sell your items to anyone who claims they will westurn union or cash app the payment to u on take cash in hand

Kathy G Wnq

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Verified Reviewer

Refund $130.00

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I made a purchase through let go on 7.19.2020 in the amount of $130.00. I paid with my cash app card only to find out later you guys do not offer any support for fraud. I sent all supporting documentation as to what took place only for you guys to come back and seem to be supporting the person who committed the crime. His page is still up and nothing being done. Only for someone else to be scammed out their money. It's sad but no one read the fine print until something like this happens. I did report this to the police only for the detective to tell me there is no way to track this down due to everything took place online and that it could be anyone on the other end. I feel that there need to be laws in place for stuff like this. I feel let go should be responsible for this due to they need to know who is on this portal. People work hard for their money to be getting this done to them and when contact you for help this was the final memo Ruby (letgo) Aug 8, 2020, 11:50 PM GMT+2 Thanks for contacting letgo, Kathy! Unfortunately, letgo doesn't handle the transactions between users so we won't be able to offer you your money back. Please let us know if we can help with anything else. Best regards, Ruby at this point I think the web site need to be shut down until better laws and resurrection be put in place.This is not fair to me at all. The same way people are saying pay with the cash app card only boldly you need to have something posted boldly that you do not do refunds or help when this happen. I am so disappointed! I can't attached the supporting documentation. But if you need it send me a email that I can forward the info to you.
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Loss:
$130
Cons:
  • Site full of people scamming people out of money

Preferred solution: Full refund

User's recommendation: I don't reccomend anyone to buy off this portal too much scams

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